Your Trusted Winchester Plumbing Company

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Excellent service on time, had correct equipment and parts, when he initially arrived I explained my problem because I had already had two estimates, one from the original installer who had originally did the job but did it incorrectly and wouldn't warranty the work, then I found out they weren't even licensed to work on well pumps, Casco Plumbing had the job completed correctly in 2 hours, very happy with this company, local, professional and very affordable. I can't thank them enough. My suggestion to anyone who hires a plumber make sure they are licensed and for well pumps its an additional license you can check by going to VA Department of Professional Regulation look for Certified water well system provider if you are hiring a plumber to work on your well pump, the first company I hired their licensed expired in 1994. So I suggest calling Casco. Hope this review helps. Most wells on Apple Mountain run 350 feet, my original well pump lasted 27 years.

Sandra Biggs

20:06 08 Aug 20

We were very pleased with Anthony and Casco Plumbing. We had an issue with our kitchen sink and garbage disposal on Friday afternoon and other plumbers said they wouldn't be able to help us until Monday. The woman I talked to when I called Casco was very friendly and pleasant and said she could squeeze us in for the next day, and we were happy to learn they don't charge extra for coming out on the weekends! Anthony arrived the next morning and in no time our drain was clear and we had a new disposal installed. He was great, explaining the issues and what he was going to do, and the price was reasonable, especially because he was able to clear the drain without having to snake it. He also recommended a product we can use to help prevent future clogs. We will definitely be calling Casco for any future plumbing issues!

Ryan Tierney

17:33 08 Aug 20

After trying to install a dishwasher on our own we ended up with a pretty nasty leak in our drain pipe. I looked online to see which company in the area had the best ratings through Google. Casco popped up as Google certified so I called them. From the initial phone call all the way through the quality control phone call post the completion of the project nothing but complete professionalism. The technician routed to our house was Jason Taylor. Where do I even start, he introduced himself and was wearing booties over his shoes and a mask. He came in and evaluated our situation. In no time he explained to us the proper way to correct vs a quick fix (which could of been done as well). We opted to go with the proper resolution. Jason worked diligently to correct all issues. He was courteous, respectful and extremely knowledgeable of what the necessary repairs. Jason even cleaned up behind himself once the job was completed as if he had never been there.I would absolutely recommend Jason Taylor and Casco. They are very responsive and complete quality work. To go one step beyond not only was our repair completed on a Sunday they do not charge an up fee for a weekend repair!

Jill Carroll

13:31 07 Aug 20

This company is the second repair person that I had here I had issues with my hot water heater they weren't here 15 minutes and fix the problem and these guys were great.

Julie Brookman

14:09 04 Aug 20

If You Guy's had a whole staff like David you'd be unstoppable ... Professional, courteous and knowledgeable. The Best part ot it all, David is a Family Man ... Happy Birthday to His son on August 5 ...

Duane Byron

15:06 30 Jul 20

Matt was amazing! He explained all details answered all my questions even before he installed new heater. Will be recommending Matt D. from Casco Plumbing to everyone. Thanks Matt!

Theresa Cowen

21:05 28 Jul 20

The work I need done is a potential nightmare and they will go to every page of their playbook and stay positive throughout the ordeal. In this day and age, professionalism and customer service are worth their weight in gold. Informative and communicative, these folks are gold.

Russell Jones

23:07 23 Jul 20

Anthony, Casco Plumbing's technician, did an excellent job of diagnosing the problem with my hot water heater, fixing the problem, and offering suggestions about how to REDUCE the chances of having the problem occur again. I thought the price was fair, considering other companies may have tried to sell me a whole new water heater! Casco played fair, and I appreciate it!

Bob McKew

22:22 23 Jul 20

We woke up to no water and called Casco. They sent Casey out to our home and he made quick work of replacing our well pump. This was our first time using Casco but not the first time needing a well pump. We just had the same work done when selling our old home 2 years ago. The prices were in line with other companies that we have used in the past, but the service was well beyond anything we have seen. We are having Casco back this week for a water softener installation and will be using them for all of our plumbing needs.

Eric Hartman

11:55 21 Jul 20

Matt was very professional and easy to work with. He went over all the work and was very good at communicating at every step of the process to replace my sump pump. I definitely recommend giving Casco a call if you need plumbing work done.

Jeff Crawford

16:08 15 Jul 20

Called on 4th of July. They called me back on Sunday...next day and sent someone to diagnose the problem. Another company quoted $225 an hour plus parts on the weekend or on a holiday. Casio didn’t charge for the Sunday visit, ordered the part and called Monday to set up appointment for the repair Tuesday. They even accommodated my return time from work. The cost was reasonable and less than what I expected for two trips and the part for my hot water heater. I would call them again in a heart beat!!

Daphne Anderson

00:54 08 Jul 20

Jason and his partner arrived on time and were very knowledgeable. His work ethic was perfect and working late into the evening to complete the job. I will certainly have CASCO return for any plumbing needs and a future renovation. I would highly recommend these guys

Cuno Andersen

10:52 07 Jul 20

I can't recommend Casco Plumbing highly enough. Matt Dougherty provided us with friendly, high quality service! He was very knowledgeable and communicated every detail from being to end. I'm so pleased with the amazing work that he did for us. Thanks so much, Matt!

Alethea Kirk

03:50 07 Jul 20

Very nice, fast, informative and professional!

Jodi Hutcherson

14:04 28 Jun 20

Our tech Matt is a very friendly, and professional. He is very helpful with any questions that I have. When I called Casco I asked for Matt because I know what type of work he does because he installed our water softener back in December and I’m very happy and comfortable with his work. If I have any new issues I will be calling Casco asking for Matt to do the work.

Mel Shade

01:30 28 Jun 20

One week ago i discovered i had a leaking drain pipe in our house. Our house was built in 1970, and still had old galvanized piping. I placed a call to Casco on Sunday, and the gentlemen I spoke to, Robert, couldn't have been nicer and taken the time for me to tell him exactly what was going on. Two days later Casco technician Matt D. came out to look at my problem and he quickly gave me replacement options to fit our budget.We decided on having a full replacement of the drain pipe instead of just repairing the rotted out area. I approved the estimate after being amazed by the price, and two days later (today) Matt D. and Justin came out to my house to do the repairs. Within 3 hours, they were totally done. They didn't leave behind any garbage or trash or anything. It's great living in an old house, but old houses are not without their issues. If you have an old house that needs some plumbing repairs, OR, if you just want to hire GREAT plumbers to fix whatever your problem is, call Casco, i guarantee you that you won't be disappointed.The next time anything happens bad at our house plumbing wise, these guys will be the first people I call, and you should too!

Mark Prescott

00:23 20 Jun 20

One of the few companies that was available when our well pump went out.They called us back and scheduled a time before anyone else did. Tech's showed up and had to pull the pump out. They pulled it by hand in a downpour. They worked in rainstorm pretty much the entire time replacing our well pump. Jason didnt try and upsell us and quoted a price up front to get my water working again. Tech's were very professional and competent and did a great job. I would definitely recommend these guys if you ever have a well problem.

Aaron Mcmurray

23:09 17 Jun 20

Matt D took care of my outside hose bib in no time...always very professional ; did a super job; always goes beyond what needs to be done

Bette Givens

22:52 16 Jun 20

Not only were they able to come out within 24 hours but they also were extremely polite over the phone and accommodating. Matt was my technician and he did an absolutely amazing job. He explained everything to me very clearly and offered me several options. At no point did I feel pressured and would 100% recommend this company to anyone in need of plumbing assistance.

Nyc D

18:47 12 Jun 20

Casco and Jason did a wonderful job! Same day service for a water heater replacement. Jason was on-time, personable, neat and explained all necessary steps. Highly recommend!

Craig Smith

18:57 10 Jun 20

Casco Plumbing and Jason Talyor thank you for a job well done. Your professionalism and politeness was outstanding. The communication with the customer was great. Words can't express how thankful I am for you to be able to fix my toilet in an emergency. Thank you Casco Plumbing and Jason Taylor. I will be using you guys for my umbing problems.

Tj Sharp

20:45 07 Jun 20

Jason was a very good plumber he had tried everything to help with the plumbing issues we was having didn't have no complaint he stayed here for 7 Hours to try and fix the problem and very friendly and explained the situation as he was working.

Christina Householder

00:39 05 Jun 20

We have had two issues in the past 6 months and have called Casco for help on both occasions. They have terrific customer service, are very responsive and great to work with. We appreciate the extra care they take to make sure everything is tidied up afterwards and the follow up calls to make sure everything is still working well. Would highly recommend.

mikduane1

17:09 24 May 20

Jason was really professional and he was on time and gave us great service showed us what was wrong and fixed everything and then showed us the work he did he was very friendly and a great worker

Tina lemmers

19:06 21 May 20

Have used Casco several times with nothing but great results. Highly recommended.

Wayne Washington

15:39 19 May 20

We had a plumbing concern at our house that needed a quick resolution and Casco was able to get to us first thing the next morning, which gave me piece of mind. We were notified when the technician, Matt D., was on the way, and he showed up in a good mood and ready to get things resolved. He was very sure to maintain a clean work area and covered his shoes any time he entered our house. He also donned a mask, which is an important part of the safety we look out for during these strange times. Matt was able to walk me through options and provided first rate service that efficiently resolved my concerns. I was very impressed with the service I received from the time I called to the followups after the job was complete. Casco will be my only call for plumbing work in the future.

Matt Jordan

14:46 18 May 20

Excellent!! You can always tell if a buisiness is going to be good from the phone call one makes. While I don't remember the name of the person who took my call, I was impressed by the manner in which he answered the call. Friendly, professional and courteous. He explained to me their procedure and upon that I made an appointment with one of their technicians; Mat. I met Mat a week prior to my appointment at my neighborhood where he was working in somebody else's house.Mat arrived within the window time I was allocated he was pleasant, looked professional and well groomed. He examined the issue I was experiencing in one of my bathrooms,he gave diognosis, explained the problem,gave recommendation and ghosted a price. I went with his recommendation and he finished the work at a reasonable hour and everything looks as good as new.i highly recommend this buisiness as well as asking for Mat to work on your project.

mamoun hijjawi

14:42 14 May 20

My husband and I are extremely pleased with Casco's professionalism and the expertise of their employees. Matthew D. and his partner upgraded our plumbing system and added a soft water system. Matthew explained everything and his work was meticulous. We couldn't be happier!

Jean Edwards

02:30 04 Apr 20

I love this company. I live in an old house and knew that we would have to repair all of the plumbing but could't afford to do it all at once. So, everything they have to done to my house has been amazing. I even had them put a line to my freezer so that I could have ice cubes..Wonderful when you live far out in the country. So, the last issue was my pressure tank. Had no water pressure, called very late to Casco and Betty answered the call. The next morning, Jason the plumber, was out. Awesome Guy. Bad pressure tank. He didn't have to leave, they had one ran out to me out in the middle of God's country. Not only did they fix it, put a new pressure valve and I could water my yard from a mile away. I am epileptic, they knew even to call hubby so that I don't forget. If I didn't have children, I would put them in my will. Not only are they customer friendly but disabled friendly as well. Must use them.

Karen Hiles

12:32 01 Apr 20

Very efficient and thorough. Professional and friendly crew. We are very pleased with the outcome.

Jr Ryan

22:27 30 Mar 20

We had a sewage back up in our house due to roots in the outside line and we called Casco plumbing. It was at night so it was an emergency call and Anthony came out and worked on our line to get all the roots and back up out and got our lines cleared out. He was a very pleasant person, quite nice, and explained everything to us that he was doing. I would totally recommend Casco to anyone needing plumbing work in (or outside!) their home. PS. The receptionist was really nice too, when I called. Also, I have scheduled for them to come out and replace some pipe in the basement that needs replacing. A+++ service!

cheetahbug5

16:20 16 Mar 20

I was extremely pleased with the thoroughness of the exam of my issues and the professionalism Casey displayed. What's required to resolve them was explained fully, and my questions answered. I feel confident they will be repaired correctly. Casey even removed a safety issue, even though it was totally unrelated to the plumbing problems. Good to know there are still companies that care and take pride in their work.

Pam Coppage

21:47 01 Mar 20

Saturday morning we heard water running in our basement. Our natural gas hot water tank was leaking everywhere. The lady who answered the phone was very courteous and informed us we were the third in line with the first being finished as we discussed the issue at hand. Many hours later (not to any fault of the technician) he arrived to verify we needed a new tank, unfortunately we have an old home so it requires special sizing of the tank and pipes which we couldnt get late in the evening on a Saturday. Everything was re-scheduled for Sunday of the karts were accessible. Sunday came and Jason worked hard contacting multiple companies to get a water tank that would fit. Once tank was obtained he quickly replaced and fixed our issue. Needless to say we had a little more of an issue (again no fault of his) so we reported it snd this evening jason came back and fixed the issue with no problems. Jason was a good tech, explained the info in layman’s terms and was efficient

Lindsay Wilkins

03:15 19 Feb 20

Casco plumbing was extremely helpful! We had a clog in our sink, and couldn't find a good plumber in Front Royal. I called about 6 or 7 plumbers and got no response, even during business hours!Casco came out to inspect the problem at no charge, and then gave me the flat rate fee to begin work. Anthony completed it quickly, explaining every step to me, and even checked out a different plumbing issue upstairs (and fixed it at no charge in about 10 minutes).They've got a customer for life!

William Skuba

17:24 07 Feb 20

Very responsive and professional. Our technician, Jason, arrived promptly, diagnosed the issues well and fixed everything on a short timeline. Jason was very friendly and professional. Happy to know we have a reliable plumbing service in our area.

Marina Duane

19:26 23 Jan 20

Woke up one day with no water, called Casco plumbing And they were here within a few hours. Very professional and courteous. They replaced my well pump and gained a new customer for life

Carl Taucci

20:13 14 Jan 20

We are on a well and were having water going in and out. Casco had done work before for me (replaced a water heater) and came out to analyze problem and estimate repairs. Casey was first rate! Ended up pulling pump and found less than adequate installation from previous replacement, failed check valve on pump, and a failed pressure switch. Casey showed me each issue and answered all my questions. Estimate was more than fair and was completed that day!! No water issues now! Awesome, first rate company!

stephen bittorf

17:51 28 Dec 19

Called them this morning came right out. Had the problem fixed within a hour. Definitely would recommend them.

Cliffton Nichols

15:54 02 Dec 19

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Casco Plumbing And Well Pump Service Rated 5.0 out of 5 stars based on 26 customer reviews