I had called Casco Plumbing because I had an issue with my T&P valve that was causing water to be dumped into my basement. They came and installed a thermal expansion tank and a valve to regulate the pressure coming from the city water line. They were very polite and friendly and willing to make jokes with me. It made me feel very comfortable having them come into my house and trusting them to do their thing will I was chilling upstairs. They even wore little shoe booties so they would scuff of and track dirt into the house which I really appreciated. Took them maybe an hour and a half to do the whole thing, and when they were gone they cleaned up and it was almost like there were never there! This is my second time using them and it's been top notch, definitely gonna recommend to any of my buddies that need work done.
Jason was prompt, professional, courteous & went out of his way to answer every question we had. He explained everything in detail and took his time to make sure we understood the project. Thanks Jason!!
We only use Casco Plumbing. Jason is great. He's very pleasant, professional, and does quality work. Recently Jason was all booked up so they suggested Calvin. He was so nice to work with. We were having toilet problems, and he suggested a new toilet. He was able to install it the same day, and informed us that we had a 2 year guarantee on the work done. We were very pleased with the service we received from both Jason and Calvin.
We hired Casco Plumbing to install a new shower unit and install a washer dryer connectionafter we pulled out a jacuzzi tub in our house in Bentonville VADuane and Eddie did an outstanding job on both projectsWe highly recommend Casco Plumbling and ask for Duane and Eddy for your next bathroom remolding project
Duane from Casco was great, this is the second time I’ve used Casco for my plumbing needs and they did a professional job, very clean and mindful of not leaving anything dirty. Work was done on time and as estimated.
A friend recommended Casco to me, saying they were the best, and I'm now definitely inclined to believe him.The plumber they sent, Duane, was friendly, professional, and above all, honest. He was fair with pricing and didn't try to con me or pressure me into unneeded repairs or improvements, the way some other, bigger name companies disappointingly tried to do.Honesty is in short supply in the plumbing industry, but Casco and Duane have plenty of it. I would not hesitate to call them again.
Amazing dedicated expert service. Thank you to Duane and Eddie who went way above and beyond removing an old leaky radiator and digging out and installing a sump pump in my basement. At the very end of the day, there was an issue with my well, and Casey came out to look immediately. Determined it was not an emergency. CASCO is honest, friendly and really knows what they are doing. HIGHLY RECOMMEND.
From start to finish working with casco plumbing was quick, communicative, and an all around great experience, special shout out to Cole, Casey and Samantha for their professionalism and always keeping me in the loop through the whole project, Casey went out of his way to make sure I understood the new system, saved money where he could and always offered multiple options/routes to go to get the best option for the application. He even helped me hook it up to my camper, I can't say enough about Casco, Casey, and the rest of the crew, I will be using them for all my projects going forward and am looking forward to building a relationship with Casco plumbing and well. From doing years of property management myself, a contractor like these guys are beyond rare, worth their weight in gold so to speak and really care about their work. Use casco!! You won't regret it! 🙂
Call Casco Plumbing on Monday 7/19/21 to get an estimate on a whole house re-plumbing and new water heater. Cole came out on Tuesday 7/20/21, worked up the estimate. Was through in explaining all that needed to be done. I accepted the estimate. The office called later that same day to schedule. To my surprise, Casco schedule me for Thursday and Friday 7/22-7/23 of the same week. Cole showed up when expected on both days and completed all the work necessary. It was a pleasure working with Cole and the ladies in the office via phone. Will definitely keep them on speed dial for future plumbing needs.... Karen Barrett
Casco Plumbing was quick, reliable, and professional. We needed them to come out and do a time-sensitive quote for water supply connection for an FHA home refinance in Shawneeland, Winchester, VA. They were here within 2-3 business days and had our quote done in the next 2. Casco Plumbing saved us over $15,000 as well as keeping the refinance together with their knowledgeable staff and technicians. Well worth the $39 service call fee! Thank you all for your hard work and we will definitely recommend and use you again!
Justin fixed our washing machine valve and he did an excellent job! He was very pleasant and he took the time to explain everything in detail. While he was here, we discovered that the main water valve had a leak and he fixed it as well with no hesitation. Great customer service! I would definitely recommend him to anyone that needs a plumber. Thank you!!
We had a sewage back up in our house due to roots in the outside line and we called Casco plumbing. It was at night so it was an emergency call and Anthony came out and worked on our line to get all the roots and back up out and got our lines cleared out. He was a very pleasant person, quite nice, and explained everything to us that he was doing. I would totally recommend Casco to anyone needing plumbing work in (or outside!) their home. PS. The receptionist was really nice too, when I called. Also, I have scheduled for them to come out and replace some pipe in the basement that needs replacing. A+++ service!UPDATE: Had to have the outside spigot replace due to back flow leak. The gentleman (Cole) who fixed it was extremely professional and very nice and got the job done quickly. Thank you!!
We had a complicated pipe issue and Cole was a life saver. He had to deal with terrible odor and heat for hours, but always had smile on his face, and keeps us updated on status, so much care to customers. Amazing work. Thank hou Cole! highly recommend.
Cole came by and repaired my Kitchen drain pipes. He arrived promptly(actually early, which was a blessing) and fixed everything up back to perfect working order. I highly recommend Casco, and especially Cole- best in the area!
Overall pleasant experience! The lady I spoke with to schedule service was very helpful and professional. Matt Dougherty was the technician that came out to repair our leaky shower. He was kind, punctual and professional and he got the job done. Great work! Thank you!
We had Cole with Casco Plumbing out today to assess a water spot in the ceiling of our living room today. He arrived on time with a text message and email warning when he was close. He quickly diagnosed and assisted us in fixing the problem. Would highly recommend Cole and Casco, and we will use them again when needed!
Casco was great! They installed a whole house water softening system for us and their price was very competitive. Justin the installer was very professional and did a great job explaining to us how the system works. I highly recommend them for anyone looking for a good plumbing service.
Cole Ramsey and the young lady assisting arrived promptly, addressed and completed the issue we had with and outdoor faucet replacement, as well as bathroom faucet leak.A bit of a sticker shock, but willing to pay for the job done right and on time.
Justin and Joe came to my house to help evaluate plumbing leaks in my house for my insurance claim. They arrived on time and were fast, efficient, and professional. When I asked important questions, they answered in ways I could understand. Additionally, they did not try to sell me on anything I didn't need. Justin even gave me a great quote for additional services I'm interested in and didn't try to push me to buy now.
Cole did an awesome job reviewing all of the options and fees involved to correct and repair our pluming issue. He was very professional and you could tell he took pride in his work. He was very neat while working and left the area he worked in clean when the job was completed. Cole was through and made sure everything was lined up correctly and even. This company is an honest company with quality employees. It is nice to know that we now have a plumbing company that is reliable and gets the job done right. I highly recommend this company and will utilize them again for any future needs.
I wanted my water heater repaired and Casco Plumbing did good job. They were very professional. The plumber came within the time frame given, found the issue, fixed it and left. The only negative thing I have to say is the pricing. Even though, they say they charge a 'flat fee', they won't tell you how much it is before the plumber comes out. It helps customers better prepare for major home repair costs if given prices before being cornered into any type of financial obligation. In this case, my options were either a $39.00 fee for the plumber coming out or the repair fee. I wish there was a way to know how much it would cost me (or at least a range) with out taking any payments from me.
Justin again came out and did a wonderful job installing a new shower headHe has been to our home many times and always does a fantastic job. We will not hire anyone but Justin to perform work on our home
Cole and Skylar came to repair a leaking pipe in my basement. Leaked all weekend and dried up just before they came. Still, they inspected and offered suggestions on what may have happened to cause the issue. The next day it started leaking again. I called an explained what was happening. Sent them a video so they could review it and that afternoon Justin came. Again, the leak had stopped, but this time we had the video. He made the necessary repair and deducted the service call charge from the day before. I appreciate the professionalism and the responsive dependability. It was frustrating for us to have an interment issue, but they were and are always friendly, knowledgeable, and honest. We even get texts with a photo and personal information about our plumber when he/she is on the way. Thank you Cole, Skylar, and Justin for all you do! Finally found a dependable company that will always be our first call!
Casco came to my house the day we called and waved the fee so that was great. Cole was very straight forward about my sink and shower plumbing issued but assured me it could get fixed and not even a week later they were back out and fixing it. Cole was super professional and made sure to clean up well before he left. I will work with Casco in the future for all my plumbing needs!
I think it is weird that I "have a plumber" but I've been using Casco Plumbing exclusively for years now, so yeah, I guess I have a plumber. Everyone we've ever dealt with is professional and courteous. They are always quick to respond and they arrive promptly at the appointed time. I wouldn't hesitate to recommend Casco and, if fact, have done so many times. Cole Ramsey, thank you for our latest visit!
Justin was very polite and had me explain what was going on and then he assessed the problem and explained my options.Explained the new unit and their service. Stayed to make sure the unit was working and helped flush the lines.Was very neat and tidy.
While the price was much higher than I expected making the appointment was quick and easy and Cole Ramsey got the problem diagnosed and fixed in less than half an hour. If given the choice I would ask for him again.
Casco is my “go to” plumber since the horrible flooding in my area in 2018. Now I use them for all maintenance/preventive needs. Once again they came to my rescue. On Sunday I had a major sewer back up into my master bath tub, shower, and hall bathroom tub triggered by a load of laundry.. Anthony worked on my problem for 2.5 hours cleaning and snaking with last step being the camera down the sewer line. All is good now. Anthony provided professional advise on prevention for the future. I am so grateful to Casco Plumbing!! Thank you again Anthony!
Cole did an amazing job! Quick and to the point but friendly and professional! He navigated around my 4 year who just HAD to talk to him and know what he was doing. He fixed our issues perfectly and was on his way! Absolutely recommend Casco for all your plumbing needs!
My husband and I are extremely pleased with Casco's professionalism and the expertise of their employees. Matthew D. and his partner upgraded our plumbing system and added a soft water system. Matthew explained everything and his work was meticulous. We couldn't be happier!
Wanted my tankless water heater inspected and flushed. Cole answered all my questions and was pleasant to chat with during the process.I've used Casco before, and was pleased with their service and Cole this time.
Called on a Sunday go fix a pipe to my shower. They were able to come out the next day.Cole was the technician and he was a great assistance with my repairs. He was quick with his repairs, and knowledgeable with what needed to be done.Thanks for the great work!
Cole came to my rescue today. After a day of “hold my beer” I can do this myself and water all over the floor of my bathroom I called Casco Plumbing. Early Monday morning we made contact and they scheduled Cole Ramsey to come out and make things right. Cole is a very respectful and knowledgeable guy. Got a respectable quote and the job down quickly and professionally. If and/or when my next plumbing problem occurs I will definitely call Casco.
Jason fixed a gas propane connection for a recently installed range. He explained the issues and options, and was very professional and polite. Cleaned up everything before he left. Love the text I received to notify us when Jason was on the way. Thank you for the great service!
Justin and Skyler came out and replaced our water softener and whole house filtration system. I can’t say enough positive things to explain how much they went above and beyond with the entire job. Justin took his time to explain everything in detail. Took extra time to take a look at other possible areas and provide guidance with those as well, without any pressure. He was professional, kind, and considerate. I will definitely be calling Casco again for my future plumbing needs.
Always on time, professional, and courteous! Cole located the problem quickly, and offered several options for repair. Before leaving, he made sure everything was back in place and tidy. Thanks for another job well done, Cole! And thank you, Casco, for your continued service to our community!
Cole was very personable and professional. He quickly identified the problem and explained my options then got to work. All in all, a positive experience. Thanks also to Robert for setting up the appointment and dealing with a snafu caused by street construction.
Cole was a pleasure to have. He was polite and personable. He took the time to find the problem...a leak. As he fixed the leak, he was very considerate to make as little mess as possible. We truly appreciated his services. 🙂❤️
Jason and his partner arrived on time and were very knowledgeable. His work ethic was perfect and working late into the evening to complete the job. I will certainly have CASCO return for any plumbing needs and a future renovation. I would highly recommend these guys
We were in fear of the cost of what this was going to cost us!! Cole Ramsey was straight forward about pricing and labor! He had a helper with him as well who was just as nice and professional as Cole! Cole and his helper moved our heavy washer out of the way and when he completed installation they both left the work area cleaner than I had it! I asked if he was going to do the toilet and he smiled and told me it had already been completed. Thank goodness he left his business card and a magnet for the fridge bc we will be a forever customer! Thank you Cole for being such a great plumber who is honest and upfront!!
Casco is a great company to work with! We had three new toilets installed. We had a slight problem with one toilet, they sent Cole out to repair and it was done quickly and efficiently with no charge bc it was under warranty. Thanks Cole and Casco Plumbing for a very pleasant experience!
Cole came out on a Sunday to take a look at our clogged drain. He was very knowledgeable and professional. He gave us a quote and scheduled a time to fix the drain. Cole and Trent came and fixed our drain and their work was awesome! Very happy with the work and will definitely use this company again!
Cole is a master plumber. He knows everything there is to know about a water heater. If you have water heater issues, call Casco and request Cole. He will diagnose and fix the problem quickly and efficiently - and is more than happy to answer all of your questions. I highly recommend Casco and Cole!
Cole and Trent were professional, speedy, and fixed our plumbing problems seamlessly. The company was easy to reach and kept us updated. I guarantee we will call upon Casco again, should we need a plumber. Well done!
Justin arrived right when the office said he would, he was clear in explaining what the problems were that he found. He was friendly and helpful. We will be using Casco plumbing in the future, and recommend it to others.
Justin showed up on time, quickly identified the problem, as well as the solution, even providing options and within the hour a new 50 gallon pressure tank was installed! Outstanding! On top of Justin's excellent customer service, I believe her name was Sam, the young lady who answered the phone when I first called was super helpful and very polite. Both Justin and Sam went above and beyond. I will definitely be calling them back when it's time to change out my water softener system.
Casco Plumbing (Samantha) responded professionally, promptly and effectively in setting up an appointment for a technician to look at the plumbing problem. Justin arrived on time and conducted himself professionally and exhibited excellent knowledge on how to solve. He treated my home with respect and was very focused on cleanliness. and providing excellent value. Would use them again.
I called on a Tuesday, scheduled for a Thursday, but had to reschedule for a Friday because of a Nor'Easter dropping a foot of snow (so not their fault). Our assigned plumber Cole showed up early (the office called ahead) after finishing another call and completed the job quickly and professionally, even going out of his way to fix other issues that weren't obvious to me until he pointed them out.5/5 hope to not need again but definitely won't worry about calling again for other issues
Justin came out and found a difficult leak deep in the floor. It was awkward and a pain in the neck and he got it done quickly. Really appreciated getting an appointment so quickly as I had to turn off my water. Thanks Justin!
Are you looking for a reliable plumbing contractor to handle all of your drain and sewer needs? Casco Plumbing And Well Pump Service offers a full range of solutions for residential and commercial customers throughout Charles Town, WV and surrounding areas.
Give us a call today to schedule immediate plumbing services in Charles Town, WV.
Clogged Drain Solutions
Clogged Drain Solutions
Struggling with a stubborn clog in your kitchen or bathroom? We can provide you with safe, proven drain cleaning solutions. We have the tools and equipment to efficiently clear out even the toughest blockages from your sinks, toilets, shower drains, or floor drains.
Well Pump Repair & Replacement
Well Pump Repair & Replacement
Many homes in Charles Town rely on a private well system for water. We are the only plumbers in the area who also hold a well water license. Contact us for help with all of your well system needs. We can provide you with professional well pump repairs, installations, and replacements.
Water Heater Services
Water Heater Services
Is your water heater failing to provide you with the hot water you need? Get your system inspected by our experts. We will identify the source of your water heater problem and present you with options for repair or replacement. Call now to schedule immediate water heater services.
Sewer Line Repair & Replacement
Sewer Line Repair & Replacement
Recurring drain issues often point to a problem in your sewer line. We can help you get to the bottom of your plumbing issue with a sewer camera inspection. This will give us a clearer look at the problem and help us determine whether sewer repair or replacement is necessary.
Why Choose Us?
No After-Hours Fees. Whether you need our help early in the morning or late in the evening, you can expect to pay the same competitive price. We won’t surprise you with additional after-hours or overtime fees.
Honest and Upfront Service. We are committed to helping our customers achieve worry-free plumbing through transparent services and solutions. Expect honest recommendations, upfront pricing, and quality results.
Industry-Leading Warranty. Enjoy the long-term peace of mind you deserve when you choose Casco Plumbing And Well Pump Service. We are proud to offer 2-year warranties on services, double the industry standard.
Drain or Sewer Emergency? Contact Our Charles Town Emergency Plumbers Today
Need immediate help with an unexpected plumbing problem? We are available to provide emergency plumbing services in Charles Town and surrounding areas. Contact us for quick solutions to burst pipes, blocked sewer lines, overflowing toilets, and other urgent plumbing problems.